Kirkriya Terms & Conditions — Clear and in Bengali

1General Terms & Applicability

These Terms and Conditions apply to the use of the Kirkriya platform (website and mobile application). Kirkriya is an online gaming and Sports Betting platform serving users in Bangladesh.

By registering an account or using the Kirkriya platform, you confirm that:

• You are at least 18 years of age.
• You are accepting these terms knowingly and of your own free will.
• Online gaming is legally permitted in your area of residence.
• You must not use the platform for any fraudulent or unlawful purpose.

Kirkriya reserves the right to amend these terms and conditions at any time. Any changes will be notified on the website and the last revised date will be updated accordingly.

2Account Registration & Verification

To open an account with Kirkriya, you must provide accurate and complete information. Registrations with false or incomplete details may result in account termination.

2.1 Registration Requirements

• Full legal name (as it appears on your National ID).
• An active mobile number — required for OTP verification.
• A valid email address.
• Date of birth — required for age verification.
• Use a strong password (at least 8 characters, including numbers and special characters).

2.2 KYC Verification Process

KYC (Know Your Customer) verification is mandatory to process withdrawals. The following documents are required:

• A clear copy of your National ID (NID) or passport.
• Selfie (holding your NID).
• Proof of address (utility bill or bank statement).

KYC verification is typically completed within 24–48 business hours. Once verified, you won't need to resubmit your documents — unless Kirkriya requests them again for specific reasons.

2.3 One Person, One Account Policy

Opening multiple accounts under the same person, family, household, IP address, or device is strictly prohibited. Any violation will result in all associated accounts being closed and balances forfeited.

3Deposit & Payment Policy

Kirkriya currently supports deposits via Mobile Pay, Nagad, and other approved mobile banking methods.

3.1 Deposit Rules

• Minimum deposit: ৳500.
• Deposits are typically credited to your balance in real time.
• No additional charges on deposits.
• Only payment methods registered in your own name may be used.

3.2 Payment Security

All transactions on Kirkriya are secured with SSL encryption. Deposits made through a third party (from someone else's account) will not be accepted and such funds will be returned.

4Withdrawal Policy

Kirkriya makes it easy for members to withdraw their winnings quickly and without hassle. However, certain conditions must be met.

4.1 Withdrawal Conditions

• KYC verification must be completed.
• Minimum withdrawal amount: ৳1,000.
• Withdrawals can only be made to the same payment method, in your own name, that was used for the deposit.
• Wagering requirements must be met before withdrawing bonus funds.

4.2 Processing Times

• Verified accounts: typically within 24 hours.
• First withdrawal: May take up to 48 hours due to additional verification.
• Large amounts (৳50,000+): Up to 72 hours for additional security verification.

5Bonus & Promotion Terms

Kirkriya regularly offers a range of bonuses and promotional deals. Each bonus comes with its own terms, which must be read carefully before claiming.

5.1 Welcome Bonus

New members receive a 100% bonus on their first deposit (up to ৳10,000). To qualify for this bonus:

• Wagering requirement: 20x the deposit + bonus amount.
• Time Limit: Must be completed within 30 days of receiving the bonus credit.
• Wagering counts only on eligible games — see the promotions page for the full list.

5.2 General Bonus Rules

• Multiple bonuses may not be used simultaneously unless explicitly stated otherwise.
• Bonus funds cannot be withdrawn directly.
• Any attempt to obtain bonuses through fraudulent means will result in account termination.
• Kirkriya reserves the right to modify or cancel any bonus offer at any time.

5.3 Cashback & Reload Bonuses

Weekly cashback and reload bonuses are available to eligible members only. Each offer has its own terms, which will be communicated on the promotions page or via email.

6Gaming Rules & Results

All games on Kirkriya are operated by internationally licensed providers and use certified RNG (Random Number Generator) technology.

6.1 Game Results

Every game outcome is entirely independent and not influenced by previous results. Neither Kirkriya nor any of its staff can affect the outcome of any game.

6.2 Technical Issues

In the event of a technical issue during gameplay, the outcome will be determined based on the last valid game state recorded in the Kirkriya system. If your internet connection drops, the game round continues running on the server.

6.3 Sports Betting

• Once a bet is confirmed, it cannot be changed or cancelled.
• If an event is cancelled, all bets will be refunded.
• Odds in live betting change in real time — the odds at the moment of submission are final.
• Kirkriya reserves the right to void bets if unusual betting patterns are detected.

7Prohibited Activities

The following activities are strictly prohibited on the Kirkriya platform:

• Money laundering or use of illegal funds.
• Using bots, automated software, or scripts to play games.
• Exploiting bonuses through the use of multiple accounts.
• Colluding with other members in betting or gaming.
• Attempting to hack, phish, or breach the platform's security.
• Operating an account on behalf of a minor.
• Harassing or abusing other members.

8Account Closure & Suspension

Kirkriya reserves the right to temporarily suspend or permanently close any account for any reason.

8.1 Closure by Kirkriya

Kirkriya may close an account for any of the following reasons:

• Breach of terms and conditions.
• Suspected or confirmed fraudulent activity.
• Failure to pass KYC verification.
• Extended inactivity for more than 12 months.

8.2 Closure by Member

To close your account, email our support team. Please withdraw any remaining valid balance before the account is closed.

8.3 Inactive Accounts

An account is considered inactive after 12 consecutive months with no transactions. A monthly administrative fee of ৳100 or 10% of the balance — whichever is lower — may be deducted from inactive accounts.

9Responsible Gaming Policy

Kirkriya believes gaming should be an enjoyable form of entertainment — never a source of problems. That's why we provide responsible gaming tools.

9.1 Self-Control Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Set a maximum loss limit for any given period.
• Session Time Limit: Set a daily time limit for how long you play.
• Cooling-Off Period: Temporarily suspend your account for a set period.
• Self-Exclusion: Take extended breaks from gaming.

For more details, visit our Responsible Play View page.

10Privacy & Data Protection

Kirkriya takes your personal data seriously. Any information we collect is used solely for providing our services and meeting legal obligations.

• Your data is never sold to third parties.
• All data is protected with SSL encryption.
• Information may be disclosed to regulatory authorities when required by law.
• You may request to view or correct your personal information at any time.

For complete information, visit our Privacy Policy Read.

11Dispute Resolution Process

If you have any concerns, please contact our support team first. We aim to respond within 72 business hours.

11.1 Complaints Process

1. Send a detailed message to our support email.
2. Please include your account number, date, and a description of the issue.
3. The Kirkriya team will investigate and respond accordingly.
4. If you are unsatisfied with a decision, you may escalate it to a higher authority.

11.2 Final Authority

In disputes involving game outcomes or technical matters, Kirkriya's server logs will serve as the final and conclusive evidence.

12Changes to Terms & Conditions

Kirkriya reserves the right to update or modify these Terms & Conditions, in part or in full, at any time. A notice will be published on the website before any changes take effect.

• For significant changes, you will be notified by email or SMS.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• In the event of any conflict between the Bangla and English versions of these terms, the English version shall prevail.